Ananda Body Care Policies:
All orders will receive a tracking number via email, check spam or junk mail just in case.
Business hours are Monday-Friday, 8 am to 5 pm PST.
We are closed on Weekends.
If your package is returned to us for any reason you will be issued a refund minus shipping cost.
If you input an incorrect address at checkout your order will be canceled and refunded.
The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ananda Body Care has no control over these charges, nor can Ananda Body Care predict what they may be.
All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email.
Please allow 12-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Selected shipping method
We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 5 p.m. PTS, excluding weekends and major USA holidays.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- Post office closure or emergent circumstances
Please note that this time frame is an estimate and not a guarantee.
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Tracking Your Package:
Please allow between 1-3 Business Days for your tracking number to update once you receive your tracking number by email.
LOST or STOLEN PACKAGES:
If your package has been confirmed via UPS or USPS delivered and you did not receive please contact us via email email@example.com
Once you file a claim with UPS or USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will issue a store credit is when tracking confirms that the package was lost DURING TRANSIT (minus shipping cost) and not for any packages that states DELIVERED in mailbox/porch/reception etc.
If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that Ananda Body Care has received the product.
Any other Questions:
Send us an email! Our customer service team will be happy to help with any other question you may have!
Please include your name and order number (if applicable), in your subject line. In the body, please include your question or concern to email.
Our hours of operation for customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, please allow 12-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.